SolarWinds Web Help Desk Free - SolarWinds Web Help Desk Free isn't actually an assist desk itself. But this provides you with the user the particular ability to run the help desk. Unlike a few help desk software away there, this doesn't trigger headaches because of its users therefore that they can really help people. Solar Winds Web Help Desk Free will be firmly focussed on assisting desk technicians solve customer problems and organize that will work across IT property, reporting, and maintaining a good easy to update plus search knowledge base. The particular SolarWinds Web Help Desk Free edition is the deceptively powerful piece associated with software. Most importantly it can intuitive to use, simple to navigate, and the particular interface is sleek plus well designed. The built-in menus are also simple to use and realize, meaning your help table operatives will spend more time solving issues for your end-users. Key Features: Incident plus problem management. Easy in order to use. Sleek interface. Ticketing management. Built-in knowledge foundation. SLA management. Help Desk performance reporting. Web Help can be run through one single, centralized assist desk management Web user interface, so you can right now manage all of your end-user problems tickets and track support request lifecycle from solution creation to resolution. SolarWinds themselves possess a proven monitor record when it arrives to software, and that will does show with this power. The service request plus self-service portal for end-users is straightforward and well thought out. It also features completely automated ticket routing plus assignment allocation based upon your specific needs. Mainly because well as this this has an Active Directory site and uses LDAP authentication. SolarWinds Web Help Desk Free is available with regard to Windows, Mac, and actually Linux. A really good feature may be the way SolarWinds Web Help Desk enables administrators to produce and up-date a knowledge base and frequently asked questions (FAQ) area that clients can gain access to (to see if their own problem has already already been solved). You can furthermore build an internal-only understanding repository for technicians in order to consolidate and internally discuss content to help them troubleshoot and resolve recurring problems, which is nice. General, SolarWinds Help Desk Free is the perfect light-weight help desk tool which is easy to use plus scalable together with your business. The particular free version featured right here does lack some associated with the more advanced functions like automated IT resource discovery and the choice for customer feedback studies, but there are simply no limitations with the functions that do include the particular free version.